Frequent questions

We offer two shipping methods:
Standard and Express.
Standard: 2-7 business days
Express: 1-2 business days
* Time from delivery of the product to the parcel.
Shipping is free on all our regular priced products. For promotional products the costs are:
Standard: MXN5
Express: MXN0
*Shipping cost per product
Yes you can. When processing your order, a notification is sent to your email with your tracking number, which you can enter directly on the page to know the status of your shipment.
We accept the following payment methods:
- Payment with debit or credit card
- Payment with transfer via SPEI
- Physical payment in OXXO stores
- Payment by debit or credit card using Paypal
- Monthly payment without interest using Paypal
Yes they are. Payments made in our online store are processed using the Conekta and Paypal payment gateways, which have the highest security certificates in the industry.
Yes we accept. We offer a period of 60 days to exchange the boots/garment for another size, or request a refund. In both cases, the product must be returned in the same conditions as it was delivered.
To request a change or refund, please contact the email