Frequent questions

1. How long does it take for my order to arrive?

We offer two shipping methods:
Standard and Express.
Standard: 2-7 business days
Express: 1-2 business days
* Time from delivery of the product to the parcel.

2. What is the shipping cost?

Shipping is free on all our regular priced products. For promotional products the costs are:
Standard: MXN5
Express: MXN0
*Shipping cost per product

3. Can I track the delivery process of my order?

Yes you can. When processing your order, a notification is sent to your email with your tracking number, which you can enter directly on the Fedex.com page to know the status of your shipment.

4. What payment methods do you accept?

We accept the following payment methods:
- Payment with debit or credit card
- Payment with transfer via SPEI
- Physical payment in OXXO stores
- Payment by debit or credit card using Paypal
- Monthly payment without interest using Paypal

5. Are payments secure?

Yes they are. Payments made in our online store are processed using the Conekta and Paypal payment gateways, which have the highest security certificates in the industry.

6. Do you accept changes and returns?

Yes we accept. We offer a period of 60 days to exchange the boots/garment for another size, or request a refund. In both cases, the product must be returned in the same conditions as it was delivered.

7. How do I request an exchange or refund?

To request a change or refund, please contact the email
atencionaclientes@cuatreroboots.com