Frequent questions

We offer two shipping methods:
Standard and Express.
Standard: 2-7 business days
Express: 1-2 business days
* Time from delivery of the product to the parcel.
Shipping is free on all our regular priced products. For promotional products the costs are:
Standard: MXN5
Express: MXN0
*Shipping cost per product
Yes you can. When processing your order, a notification is sent to your email with your tracking number, which you can enter directly on the Fedex.com page to know the status of your shipment.
Aceptamos los siguientes métodos de pago:
- Pago con tarjeta de debito o crédito
- Pago con transferencia vía SPEI
- Pago físico en tiendas OXXO
- Pago tarjeta de debito o crédito usando Paypal
- Pago a meses sin intereses usando Paypal
Yes they are. Payments made in our online store are processed using the Conekta and Paypal payment gateways, which have the highest security certificates in the industry.
Si aceptamos. Ofrecemos un plazo de 60 días para hacer un cambio de botas/prenda por otra talla, o solicitar un reembolso. En ambos casos, el producto tiene que ser devuelto en las mismas condiciones que se entrego.
To request a change or refund, please contact the email
atencionaclientes@cuatreroboots.com